Refund Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied with your digital products, you may request a refund within 30 days of your purchase date. To be eligible for a refund, the products must be in their original, unaltered digital form and not downloaded more than once.

Process for Initiating Returns

To initiate a return, please contact our customer service team at support@imaginationinnovator.com with your order number and reason for the return. Our team will guide you through the return process to ensure a smooth experience.

Refund Methods and Processing Time

Refunds will be processed back to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank's processing times.

Special Cases

In the event that you receive a damaged item or the wrong item, please contact us within 48 hours of receiving your order. We will work quickly to resolve the issue, which may include offering a replacement or full refund.

Exceptions to the Policy

Unfortunately, we cannot issue refunds for:

• Products that have been downloaded more than once.
• Items purchased during promotional sales or clearance events.
• Custom or personalized digital designs.

We appreciate your understanding and are here to support you in your creative journey!