Refund Policy

Return Eligibility

Due to the nature of digital products, we do not offer returns or exchanges. However, if you encounter any issues with your download, please contact our customer service for assistance.

Process for Initiating Returns

To initiate a return, please contact our customer service team at customer.support@imaginationinnovator.store with your order number and reason for the return. Our team will guide you through the return process to ensure a smooth experience.

Refund Methods and Processing Time

Refunds will be processed back to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank's processing times.

Special Cases

In the event that you receive a damaged item or the wrong item, please contact us within 48 hours of receiving your order. We will work quickly to resolve the issue, which may include offering a replacement or full refund.

Exceptions to the Policy

Unfortunately, we cannot issue refunds for:

• Products that have been downloaded.
• Items purchased during promotional sales or clearance events.
• Custom or personalized digital designs.

We appreciate your understanding and are here to support you in your creative journey!